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Join our other 80, customers who enjoy the fastest, most reliable, professional market data available. Move your cursor to this window to pause scrolling. You are about to find out how nice it is to work with a company like ours! It all starts with our Sales Reps who will make sure you are setup with the data you need at the best price possible.
We know you expect " service after the sale " too! Our Customer Support line is nearly always answered on the first ring, we respond to emails within 1 hour, and we offer real-time chat on our website. You won't find a company more committed to ensuring your success as a trader! Move your cursor to this window to pause scrolling "I just wanted to let you know how fast and easy I found it to integrate IQFeed into our existing Java code using your JNI client. In my experience, such things almost never go so smoothly - great job!
I would see the level II quote change, then your feed update instantaneously. My broker's DDE, however, would take as much as 30 seconds to update. I am not chasing milliseconds, but half a minute is unacceptable.
The service from both companies is exceptional. I have had no problems at all since switching over. And now two hours to have something running with IQFeed. Hmmm, guess I was pretty stupid to fight rather than switch all this time. And have gotten more customer service from you guys already than total from them… in five years. I love the product, but more so I am thrilled with Tech Support. You are knowledgeable, polite, pleasant and professional. Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!
I cannot stop praising them or their technical support. They are always there for you, and they are quick. I just love your customer service. Very, very rare to have any data hiccups or anything at all go wrong.
I would also like to extend a big thanks for the fast and efficient help that I always receive. My questions and concerns are always addressed promptly. Very few spikes for Spot Forex. It is incredibly stable. In fact I've occasionally lost the data feed from Interactive Brokers, but still been able to trade because I'm getting good data from DTN.
The documentation for developers is excellent and I've quickly managed to get an app written to do historical downloads.
The system is very robust and pretty quick considering the extent of data that's available. The support guys have been very helpful too, in combination with the forums it's been plain sailing so far! I Also like the charts a lot. I feel I can go to press with my own application and rely on a stable platform" - Comment from David in IA.
It's the most reliable and fastest quote feed I have ever used. Although I'm a resident in China, it's still very fast! I may refer a few other people in the office to switch as well. I'm already impressed with the true-tick feed of IQFeed and it's ability to support my symbol layout. IQ for a data feed, my experience with the quality of data and the tech support has been very positive.
I decided to stay with you because of the great service through all the volatility. It's working perfectly with no lag, even during fast market conditions. The support is mind-bending. Price and service is a potent combination. I was able to download the API docs last week and I was able to replicate Interactive Brokers historical bar queries and realtime bar queries over the weekend.
That was about one of the fastest integrations that I've ever done and it works perfectly!!!! It is a sincere and refreshing pleasure to do business with DTN, compared to your competition. Customer support has been extraordinary. They call just to make sure your problem hasn't recurred.
You provided me with noticeably superior service in my setup compared to a couple of other options I had looked at. Some quotes were off by as much as cents. Your feed never missed a beat. Also, thanks for your swiftness in responding to data issues. I love the IQFeed software. It's rock solid and it has a really nice API. Great customer service deserves to be recognized which one the reasons I've been a customer of DTN for over 10 years!
You guys do a great job in tech support. I am very comfortable with their feed under all typical news conditions Fed releases, employment numbers, etc. I have had no probs with data from DTN since switching over. I'm in the game now. It is great to no longer have to worry about my datafeed all day long. I am very satisfied with your services. And IQFeed is the only one that I would recommend to my friends.
Now, most of them are using your product in China. Have a Question for Sales? Dave Forss is dedicated to helping NinjaTrader customers Call ext.